FAQs
Questions about your lemon vibrator?
Quick answers to the most common questions about Hello Nancyslem products, shipping, and care. If you need more help, reach out to [email protected] — a real person responds within one business day.
Shipping & delivery
How discreet is shipping?
Plain unmarked box with no logos or brand labels. Return address shows our parent company name only. Even customs paperwork uses the generic company identifier for complete privacy.
How fast does it ship?
Standard US shipping is 2–4 business days at no extra cost. Expedited (1–2 days) is available at checkout. International orders to Canada, UK, Australia, and the EU take 5–10 business days with duties included.
Do you ship internationally?
Yes — Canada, UK, Australia, and EU destinations. All duties and taxes are prepaid, so no surprise fees arrive with your package.
Returns & warranty
What's the return policy?
Full refund within 30 days, with free return shipping. We accept returns on used products with no restocking penalty. All returned units are responsibly recycled.
How long is the warranty?
Two years on every lemon clitoral vibrator and adult toy. Coverage includes motor failure, battery problems, and material defects. Repairs and replacements ship free.
What if my toy arrives damaged?
Email [email protected] with a photo and order number. We typically send a replacement same-day with a prepaid return label.
Materials & safety
What's it made of?
FDA-approved medical-grade platinum-cured silicone, polycarbonate body, and premium lithium-ion battery. Completely phthalate-free, BPA-free, and latex-free for safe use.
Is it waterproof?
Yes — IPX7 rated for full submersion up to 1 meter for 30 minutes. Safe for showers, baths, and water play.
How quiet is the motor?
33–48 dB depending on intensity setting — quieter than a whispered conversation. Noise levels verified by independent audiology testing.
Using your lemon vibrator
How long does the battery last?
Up to 120 minutes per charge at moderate settings. Full charge time is 90 minutes using the included USB-C magnetic charger.
How do I clean it?
Rinse under warm water with a drop of mild soap, then pat dry. Full cleaning instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Absolutely — TSA-approved, fits in the included silk travel pouch, and has a lock function (hold the button 5 seconds) to prevent accidental activation.
Don't see your answer? Email [email protected] and we'll respond within a day. New FAQs are added weekly based on customer feedback.